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1. How does easyLearning Work? » What is e-learning? E-learning is computer-based training, enabling people to learn no matter where they are so long as they have access to a personal computer. E-learning enables you to enhance your skills even if you can’t attend a class. » What is a Pre-Paid Learning Card/PIN code? This site uses a simple Pre-Paid Learning Card/PIN code mechanism to grant access to the training courses. One Pre-Paid Learning Card/PIN code unlocks one course for 3 months of unlimited access. Each Learning Card has a unique PIN Code. Hence, there is no way to replace lost cards other than by acquiring new cards. » What is the cost of an e-learning course? Once you obtain a Pre-Paid Learning Card, you can access one e-learning course using the PIN code on the back of the card. You do not need to purchase the course once you have your PIN code. » What is the difference between the online version of a course and the download version? How do I know which one to use? The EasyLearning courses are available in two versions: The online and the downloadable versions. Both versions are available at all time during the 3-month period and contain the same study material. You can use both versions at any given time.
Online version
Accessing the course online is easy. As soon as you redeem the PIN code, you gain access to the course online. This course can then be launched from the ‘My Account/My Courses’ page. The online version of the course is available via the Internet, from any computer that meets the minimum requirements. Remember that you will have to remain connected to the Internet to use the course. You can decide to use the downloadable version of the course at any time.
Download version
For users who prefer to access the course directly from their hard-drive, or for those who have limited access to the Internet, we have created a downloadable version of the course. This version can be downloaded from the ‘Course Launch’ page as soon as you have redeemed your PIN code. When you have downloaded the course you can start the installation process, which, after several simple steps, will ask you to enter that same PIN code again to activate the course. Once the course is installed and activated, you can run your course from the computer on which it is installed, without being connected to the Internet. Simply go to Start/Programs/Training and run your course from your computer. » Can I take more than one course? You can take as many courses as you would like simultaneously. However, each PIN code is only valid for one course. » Where can I buy a Learning Card? Please review the contact information on the home page or contact (
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) to find the nearest Pre-Paid Learning Card distributor. 2. Course selection and certification » How do I choose and register for a course? To chose and register for a course follow these steps: 1. Obtain Pre-Paid Learning Card/PIN code from your local merchant.
Please contact us at
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to find the nearest Pre-Paid Learning Card/PIN Code distributor. 2. Register into the system by creating a user account. 3. View the course catalog to see the list of available courses. 4. Make your course selection. 5. Enter the PIN code located on your Learning Card. 6. Proceed to the ‘My Account/My Courses’ area. 7. Launch or download your course. View the step-by-step Using a PIN manual. » How often is the EasyLearning curriculum updated? To ensure that our courseware provide the in-demand skills and training, we have developed our curriculum based on the current needs of the industry. Our curriculum is regularly updated to reflect the latest proven concepts and practices. » Why do I get an invalid PIN code message when I try to redeem my PIN code? Please make sure you are on the correct site. EasyLearning is a worldwide initiative, with numerous sites. All these sites will have a different web address starting with http://campus.easylearning.org/kenya.
PIN codes are generated for specific sites and can only be redeemed on those sites. You will find the site on which your PIN code can be redeemed on the front of the Learning Card. If you do not remember which site your PIN codes can be redeemed on, you can also contact us at
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. » When I insert the 20-character PIN code, I receive an invalid PIN message. What should I do? A 1: This error happens when you attempt to redeem a PIN code that has already been redeemed. The PIN code can be used once to get the online course and once for the downloadable version of the course.
Please note that the PIN does not have to be entered every time you try to access the course. Once you have access to the course online, you can simply run it from the 'My Account' page without having to use the PIN code again.
The same happens with the downloadable version of the course. Once the course is downloaded and installed, there is no need to use the PIN code again. You can simply run the course from the shortcut in the Start Menu or on the Desktop.
A 2: Please make sure you remove the dashes when you enter the pin codes.
So ABCDE-ABCDE-ABCDE-ABCDE would become ABCDEABCDEABCDEABCDE. » How do I get a Certificate of Completion? You can obtain Certificates of Completion on-line for your courses. To obtain the Certificate, you must complete the on-line test. You have three chances to take the test. The passing grade is 75%.
Here is the procedure: - Sign into the system
- Open the 'My Account' page
- Locate the desired course
- Click on the 'Course ID' to open the 'Course Launch' page
- Click on the 'Final Test' link to begin the test.
If the test is passed, you will be presented with a link to the Certificate, which can be printed or saved to disk. Within the 'My Account' area, there is an access point, via the drop-down menu, that takes you directly to a page that presents the test results. » Can I print or save my Certificate of Completion? To view or print your Certificate of Completion’, you must first successfully pass the online test following course completion. Once you have passed the test, you will be presented with a link to the Certificate that can be printed or saved to the disk. 3. Problems running the online course » Why does the course not open when I click on the link to launch the course? Check for Pop up blockers.
When you click on the link to launch the course a new window should open for the course. If nothing happens, it is likely to be because a pop up blocker is blocking the course window.
Check for Yahoo, Google or MSN toolbars, these all have pop up blockers that you can disable. Then try holding down the key while launching the course to temporarily disable other pop-up blockers you may have. If this does not work, check your firewall for Add blocking features and check this document for more information on pop up blockers:http://www.easylearning.org/support/popups/document/ » The course opens but it does not run Check for the plug-in.
WTxxxx courses: If the course window opens but remains black or white (sometime with a little red X at the top left corner) it means the Shockwave plug in is missing. Install the Shockwave player, then try the course again.
If the course window opens and the Shockwave loads but you get a Shockwave movie error or a script error it means the Shockwave plug in is corrupt or files are missing. This is also the case if you can not get passed the log in screen in the course. To solve this, please click use our Xtra Checker, then try the course again.
IPXXXX courses: The course opens a description page. Click on the course title at the top of the page to start the course. A table of content will open with the course units and a navigation bar at the top. If you have no navigation bar at the top of the course to go pass the first page, it means the Shockwave plug in is missing. Install the Shockwave player, then try the course again.
PLXXXX courses: If the course window opens but does not load the course content or if the sound is bad, it means the Flash player is missing. Install the Flash player, then try the course again. » I am trying to run a WTxxxx course and get a message saying this Shockwave movie has errors or get a script error at the logon screen. This usually means that you are currently using a version of the Shockwave player that is missing some of the files needed to run the WTxxxx courses. Solution: Please place the Course.x32 and Keycapture.x32 files in the location listed below.
For Windows XP or Vista users:
C:\Windows\System32\Macromed\shockwave11\xtras
For Windows NT or 2000 users:
C:\WINNT\System32\Macromed\shockwave11\xtras
Please note:
- If you have both Shockwave 11 and other Shockwave folders, the files may need to be added to the Xtras folders in all of the Shockwave folders.
- If you have successfully run the course before, the User.dat Bookmarking file may be corrupt. In this case, delete the user.dat file from:
Windows XP: C:\WINDOWS\system\CourseTechnology
Windows NT or 2000: C:\WINNT\system32\CourseTechnology » What Operating Systems are supported? Microsoft Windows 95, 98, 2000, ME, NT 4.0 and XP. » What Browsers are supported? Internet Explorer 4.0 or greater 4. Problems running the downloaded course » The downloaded and installed course will not run Remember that, as per the installation instructions, if you are using Windows 2000, XP or NT, you need to run the ‘RUN FIRST‘ file first. If you did not run this file, simply go to the start menu/programs/training/course name and click on ‘NT 2K and XP users RUN FIRST’, then try running the course again. The electronic registration screen should now open.
If the course still does not run you will need to start the service for it manually. To do so, go to Control Panel/Administrative tools/Services, right click the License service and select start, then try running the course again.
The electronic registration screen should now open. » I get an error message when entering the PIN code to activate the downloaded course. The first time you run the downloaded version of the course after it has been installed, you will be asked to activate it by using your PIN code. If you get an invalid PIN code message, please verify the code and make sure that you have removed the dashes when you entered the pin code. So ABCDE-ABCDE-ABCDE-ABCDE would become ABCDEABCDEABCDEABCDE. » When the PIN code is checked for activation I receive an error message: Error # 10006: No more keys for this serial number available.
This means the PIN code has already been used to activate the download. This usually happens when the course has been licensed on more than one computer or more than once on the same computer. If you believe you should be able to activate the downloaded version of the course again please send us your name, the PIN code, the course code and a brief explanation of the issue at
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Error type 8 code 24
This is usually an indication that the CrypKey License Service is not installed, not running, or that the SYSTEM account does not have the correct privileges. Please go to start menu/programs/training/course name and you will see the RUN FIRST file. Simply click on it, then try running the course again. The electronic registration screen should now open. If the course still doesn’t run, you will need to start the service for Crypkey manually. To do so, right click the My Computer icon on your desktop, select manage, select services, right click the Crypkey License and select start then try running the course again. The electronic registration screen should now open.
Error# 40005 - Ping response was garbled
This message means your computer could not communicate with the PIN code redemption server. This usually means that firewalls or security settings are preventing the communication. You may want to try temporarily disabling the firewall. You can then turn it back on as soon as the course has been activated. If your computer is part of a Network you may need to look at how the Network handles these communications. Proxy servers can sometimes cause issues. You can also check the connection by trying to go tohttp://license.serebra.com/ » I had to format my hard drive due to a virus and my course was deleted as a result. How can I obtain the course again? Please contact us at
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.org and we will review your request.
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